Gengenius Studios

Terms and Conditions

Gengenius Studios LLC

By accessing this website and/or engaging the services of Gengenius Studios LLC (“Company,” “we,” “our,” or “us”), you agree to the following Terms and Conditions:

• Services Offered

Gengenius Studios provides MOQ (Minimum Order Quantity) cut & sew manufacturing services, sample development, and small-batch production.
We specialize in micro-manufacturing and boutique-level production.
We do not offer bulk manufacturing or high-volume mass production services.
We do not manufacture for large established brands or high-capacity retail chains.

• Eligibility

Clients must be at least 18 years of age.
Clients must have the legal authority to enter into binding agreements.
We reserve the right to decline service at our discretion.

• Minimum Order Quantities (MOQ)

All production orders are subject to established MOQs.
MOQs vary by garment type, fabric, and construction complexity.
Orders below stated MOQs may be declined or subject to adjusted pricing.

• Custom Production Services

All services are custom and made-to-order.
Clients are responsible for providing accurate measurements, tech packs, artwork, patterns, and specifications.
Revisions beyond agreed scope may incur additional fees.
Development samples may be required prior to production approval.

• Pricing & Payment Terms

Pricing is quoted per project and subject to change without notice until deposit is received.
A non-refundable deposit is required to begin development or production.
Final payment must be received before shipment or release of goods.
Late payments may result in production delays or cancellation.
All payments are non-refundable once production has commenced.

• Turnaround Time

Production timelines are estimates, not guarantees.
Timelines begin after receipt of deposit, approved samples, finalized specs, and required materials.
Delays caused by fabric suppliers, trim vendors, shipping carriers, or client revisions are not the responsibility of Gengenius Studios.

• Materials & Sourcing

Clients may supply materials or request sourcing assistance.
We are not responsible for defects in client-supplied materials.
Material shortages or backorders may impact timelines.

• Intellectual Property

Clients retain ownership of their designs and trademarks.
By submitting designs, clients confirm they have the legal right to use all artwork, logos, and intellectual property.
Gengenius Studios is not liable for copyright or trademark infringement claims related to client-submitted materials.

• Quality Standards

Handmade and small-batch production may include minor variations.
Industry-standard tolerances apply.
Minor variations in stitching, dye lots, or fabric texture do not constitute defects.

• Cancellations & Modifications

Orders may not be canceled once production has begun.
Modifications after approval may result in additional fees and timeline extensions.
Deposits are non-refundable.

• Shipping & Risk of Loss

Risk transfers to client once goods leave our facility.
We are not responsible for carrier delays, lost packages, or customs issues.
Insurance is available upon request at additional cost.

• Returns & Refunds

Due to the custom nature of our services, all sales are final.
Claims for defects must be submitted within 5 business days of receipt.
Approved defect claims may result in repair or partial credit at our discretion.

• Limitation of Liability

Our liability is limited to the amount paid for services rendered.
We are not liable for lost profits, business interruption, or indirect damages.

• Website Use

All website content, including images, branding, and text, is the property of Gengenius Studios LLC.
Unauthorized reproduction or commercial use is prohibited.

• Confidentiality

Client information, designs, and production details are kept confidential.
NDAs are available upon request.

• Right to Refuse Service

We reserve the right to refuse service to any individual or entity for any lawful reason.

• Governing Law

These Terms shall be governed by the laws of the State of New York.
Any disputes shall be resolved in New York jurisdiction.

• Updates to Terms

We reserve the right to modify these Terms at any time.

• • Continued use of our website or services constitutes acceptance of updated Terms.

Return and Refund Policy

Gengenius Studios LLC

Last Updated: February 26, 2026

1. Scope of Policy

This Policy applies to all purchases of services and products offered by Gengenius Studios LLC (“Company,” “we,” “our,” or “us”) through our website or directly with our team.
Because our services are custom-made and individually manufactured, standard retail return practices do not apply.

2. No Returns on Custom Services

All services involving custom pattern-making, sampling, cut & sew production, and made-to-order manufacturing are non-returnable.
Custom services are specifically tailored to client specifications and cannot be resold.

3. Refund Eligibility

Refunds may only be considered in the following limited circumstances:

A. Cancellation Before Production

If a client cancels a production order before any stitching, cutting, or sampling work begins, a partial refund of payments made may be issued.
Non-refundable fees (e.g., design work, pre-production sampling) will be retained.

B. Defective Items

If physical goods delivered contain material defects or manufacturing errors not caused by client-supplied materials or specifications, you may be eligible for a repair, replacement, or refund.

4. Defect Reporting Requirements

To be considered for a remedy under Defective Items:

You must notify us in writing within 5 business days of receipt.
You must provide:
- Clear photos of the item(s)
- A detailed description of the issue
- Proof of purchase or order confirmation
We may request that defective items be returned or made available for inspection.

5. Evaluation and Resolution

Upon receipt of defect notification, we will evaluate the claim within 10 business days.
If a defect is confirmed and determined to be our responsibility:
- We may offer repair, replacement, or partial refund at our discretion.
If we determine no defect exists or the issue arises from client-supplied materials/specifications:
- No refund or replacement will be issued.

6. Partial Refunds

Any refund granted will be calculated based on the value of the defective item or unused portion of services.
Refunds will be issued via the original method of payment, unless otherwise agreed.
Processing time for refunds may take up to 14 business days after approval.

7. Shipping Costs

Shipping and handling fees are non-refundable, except when the return is a result of our error.
If a return shipment is required due to a defect we acknowledge, we will provide or reimburse reasonable return shipping costs.

8. Cancellation and Change Fees

Order cancellations after sampling has begun will result in forfeiture of any non-refundable deposits.
Changes requested by the client after final approval may incur additional charges and do not entitle the client to a refund on previously completed services.

9. Exceptions & Special Circumstances

Any exceptions to this policy must be approved in writing by Gengenius Studios LLC.
This policy does not supersede contractual terms in separately executed agreements unless specified.

10. No Implied Warranties

Except where prohibited by law, we disclaim all implied warranties, including merchantability or fitness for a particular purpose on custom services.

11. Governing Law

This Return & Refund Policy is governed by the laws of the State of New York.
Any disputes arising from this Policy shall be resolved in New York jurisdiction.

12. Contact Information

For questions or to initiate a defect evaluation:

Email: support@gengeniusstudios.com
Mail: Gengenius Studios LLC, [Your Address]
Phone: [Your Contact Number]

Terms and Conditions

Return and Refund Policy

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